Perth Concert Hall

Telephone Contact: 9231 9900

A Summary of Accessibility

The Perth Concert Hall is located at 5 St George's Terrace in Perth. This venue is on four levels with lift access to all seating levels. Wheelchair seating is available on one level. Accessible parking is the major limitation with only two bays available in the City of Perth carpark. There is alift access available from Level 1 of the CCP carpark into all levels of the Perth Concert Hall.
Assistance is required to access the theatre.
Accessible toilets are adequately signed but have some circulation limitations. The lift is a good size and internal control buttons are easily accessible.

Assistance Available

There is assistance available at this venue. It is suggested you ring the venue beforehand to discuss your specific access needs, i.e. choice of seating position, for a hearing impairment or to allow transfer from a wheelchair.
The contact position is: Front of House Manager (evening), Reception (during office hours)
Telephone number is: 9231 9900 or after hours on 9231 9915 / 9231 9930

Public Transport (TransPerth's online Journey Planner)

There is a bus stop on Adelaide Terrace. There is a CAT bus which stops on Hay Street.
There is a set down / pick up point at the front door which is suitable for cars, taxis andmaxi taxis. Enter off St Georges Terrace between PCH and Government House. For buses there is access from Terrace Road at the rear of the Concert Hall. It is required that you contact the City of Perth 72 hours beforehad to reserve an appropriate area. Please contact Aaron Cook on 9461 3885.

Parking

In addition to the CCP Acrod bays there are 2 accessible parking bays. The bays are narrow and even. The bays are identified by the International Symbol of Access.
The bays are located in the Perth Concert Hall VIP car park underground parking. There is high demand for these spaces and the theatre requires prior notification of your attendance to set aside a parking bay for you. Please contact PCH reception for further information.
People using these bays must display a current ACROD parking permit.

Approach to the Building

The path from the accessible parking bay, to the lobby or the stalls is through back entrances which have heavy fire doors. Assistance is necessary. The pathway is lit for night use.
The path from the CAT bus stop to the front door is not accessible via the Adelaide Terrace underpass as there are only steps and escalator to the street level on the east side.
The path from the set-down area to the front door is wide and even, and approximately 10 metres long. The pathway is lit for night use.
Signage to the building is clear.
Signage is clear to read at night.
There are 2 steep flights of steps off the Terrace Road car park, however, an alternative route is available if you park in the underground carpark and take the escalator. There is lift access available from the first floor only.

Main Entrance

There is a 45mm lip at the main entrance.
The box office is wheelchair accessible, but additional assistance is available if required.
The main entrance has heavy doors, however, they are held open at performance times.

Foyer, Corridors and General Areas

There is sufficient circulation space to move through all essential areas of this facility.

Lifts

There is a lift available in the foyer. The lift is big enough for a wheelchair to turn around in. Circulation space outside the lift is big enough to allow wheelchair access.
The lift has large, depressed buttons which light up when pressed. The internal and external control panels are able be reached from a wheelchair. The lift has an audible announcement.
The emergency stop/alarm button is clearly distinguishable.

Theatre Areas

Access from the foyer to the main theatre is via the lift to the designated seating in the lower gallery, and via the emergency exit (off the PCH VIP carpark) to the front stalls.
There is sufficient circulation space to move through the theatre area.
There is room for wheelchair seating Q row in the lower gallery.
Seats in the theatre are medium backed, have a high seat and have arms.
There is sufficient light to see the corridors when the house lights are off.
Rows and seating numbers are clear to read.
Emergency Exits in the stalls are accessible. Exit from the lower and upper gallery is via the lift only.

Pricing

The prices for wheelchair seating are normally the same as standard ticket prices. However some concessions may apply, so please enquire at the time of booking.
Price for an attendant is normally the same price as a standard ticket.
Depending on the event, price structure may differ and it is important to clarify at the time of booking if you hold a concession card.

Toilets

There are female and male wheelchair accessible toilet facilities in the main toilet blocks.
The toilet complies with Australian Standards, except transfer space at the side of the pan is 150mm short of the recommended Australian Standards. This means that those people who tranfers from the side may not be able to access the toilets.
The basins do not have adequate knee space and would be difficult for most wheelchair users to access. Additionally, circulation space directly inside the main toilet blocks is limited and would be difficult for users of larger wheelchairs to enter and exit.
There is a cubicle specifically for disabled users in both the male and female toilets.